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We're glad you're connected! Do you have a question about your order? First, read our FAQ below, which contains frequently asked questions. Can't find the answer? Feel free to contact us at the bottom of this page.
Sasha Clothing is an online retailer offering carefully selected products with a focus on quality, reliability, and customer satisfaction. We serve customers exclusively within the United States.
We accept the following secure payment methods:
All available payment options are displayed at checkout.
All prices on Sasha Clothing are displayed and charged in United States Dollars (USD $).
Your payment is charged immediately at the time of placing your order. Orders are processed only after successful payment authorisation.
Yes. All payments are processed through secure, encrypted (SSL) connections and comply with PCI-DSS security standards. We do not store your full payment details.
We currently ship only within the United States.
Shipping is free on all US orders. There is no minimum order value.
The estimated total delivery time is 6–11 business days, which includes:
Deliveries are made Monday to Friday.
Orders placed before 5:00 PM (CET, US) on a business day will begin processing the same day where possible. Orders placed after this time are processed the next business day.
We ship orders using UPS or other reliable US carriers where appropriate.
Yes. Once your order has been shipped, you will receive a tracking number by email, which you can use on our tracking page.
Address changes are possible only before the order has been shipped. Please contact us as soon as possible if you need to make a change.
Orders can be cancelled before shipment. Once an order has been shipped, it can no longer be cancelled but may be returned according to our Return & Refund Policy.
Yes. We accept returns for both defective and non-defective items within 30 days of delivery.
Returned items must be:
To initiate a return:
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Yes, we accept exchanges subject to availability. Please contact us to arrange an exchange.
Once your return is received and approved, refunds are processed within 5 business days to the original payment method.
If you receive a defective or incorrect item, please contact us within 30 days of delivery. We will arrange a replacement or refund at no additional cost.
We process personal data in accordance with the our Privacy Policy. Your information is used only for order processing, customer support, and legally permitted purposes.
Yes. We use cookies to ensure website functionality and improve user experience. Cookie consent is managed via Pandectes GDPR, allowing you to control your preferences.
You can contact us using the details below:
Company Name: Sasha Clothing
Support e-mail: support@sashaclothing.com
Sasha Clothing
35 W 31st St
New York, NY 10001
Opening Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)
We aim to respond within 1 business day.
