Refund policy

Last updated: 30 December 2025

This Return & Refund Policy applies to all purchases made through Sashaclothing.com.
By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return, the item must:

  • Be new, unused, and unworn
  • Be returned in its original packaging
  • Include all original tags and accessories
  • Be returned within 30 days of delivery
  • Be accompanied by proof of purchase (e.g. order number)

Items that do not meet these conditions may not be eligible for a refund.

2. Return Window

  • Customers may return eligible items within 30 days of receiving the order
  • Returns requested after this period may be declined

3. Return Method

  • Returns are accepted by mail only
  • In-store or drop-off returns are not available

A return label is included in the package to facilitate the return process.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at: support@sashaclothing.com
  2. Provide your order number and reason for return
  3. Use the return label included in your package
  4. Send the item back following the provided instructions

Returns sent without prior contact may not be processed correctly.

5. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer
  • No restocking or handling fees are charged
  • For defective or incorrect items, we will arrange a replacement at no additional cost

6. Exchanges

  • Exchanges are accepted
  • If you wish to exchange an item, please contact us at support@sashaclothing.com
  • Exchanges are subject to stock availability
  • If an exchange is not possible, a refund will be issued instead

7. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Please notify us within 30 days of delivery
  • Provide photos or details if requested
  • We will offer a replacement or refund at no extra cost

8. Refunds

Once your return is received and inspected:

  • You will be notified by email of the approval or rejection of your refund
  • Approved refunds are processed within 3 business days
  • Refunds are issued to the original payment method
  • Processing times may vary depending on your payment provider

9. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or damaged by the customer
  • Items returned without original packaging or tags
  • Items returned outside the 30-day return window

Statutory consumer rights remain unaffected.

10. Currency

  • All refunds are processed in USD ($)

11. Contact & Business Information

Company Name: RAA ASSETS LIMITED
Company Number: 14678921
Address: 123-A Long Green, Chigwell, IG7 4JE, United Kingdom
Email: support@sashaclothing.com
Phone: +44 7853752388

Opening Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET) Eastern Time (United States)
We aim to respond within 1 business day.